Mova Policies

Mova Cancellation Policy

We require 24 hours’ cancellation notice for all appointments. Missed appointments and laste cancellations will incur a 100% charge.  

Mova Deposits Policy

We will be taking a £20.00 deposit to secure your appointment slot.  You can pay this when you book your appointment online. 
Any appointments over 75 minutes will require a 50% deposit. 

Mova Refund Policy

Our priority is for every client to leave Mova satisfied with every service we provide. In rare instances, we aim to correct any mistakes within one week, in the same salon with the same stylist. We do not offer refunds on services due to this policy, on both services and products. If you are unhappy with a product, we can offer a straight swap to a different product with the same value or pay the difference if necessary.

The Young Ones

Please be aware that children’s prices are unavailable on Fridays & Saturdays due to these being the busiest days at Mova. 

Skin Testing / Hair Colour Policy

New clients or clients who have not had hair colour in three months or longer, require a skin test 48 hours prior to colour appointment.  A patch test is also required 24 hours before tints. 
Thank you for your understanding & co-operation with the above. 

Consultations are a 10 minute booking to meet our team of hair specialists, who will assess your hair & give professional advice on how to achieve your hair goals. 
Consultations are charged at £10 which is redeemable upon your next booking.
Consultations are non-refundable if you choose not to book a follow-up appointment. 
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