Mova Cancellation Policy
We require 24 hours’ cancellation notice for all appointments. Mova reserves the right to charge you a 50% cancellation charge upon failure to cancel within 24 hours, or missed appointments.
Mova Refund Policy
Our priority is for every client to leave Mova satisfied with every service we provide. In rare instances, we aim to correct any mistakes within one week, in the same salon with the same stylist. We do not offer refunds on services due to this policy, on both services and products. If you are unhappy with a product, we can offer a straight swap to a different product with the same value or pay the difference if necessary.
The Young Ones
Please be aware that children’s prices are unavailable on Fridays & Saturdays due to these being the busiest days at Mova.
Skin Testing / Hair Colour Policy
New clients or clients who have not had hair colour in three months or longer, require a skin test 48 hours prior to colour appointment. A patch test is also required 24 hours before tints.
Thank you for your understanding & co-operation with the above.
The Mova Team