Frequently Asked Questions

Click the relevant topic below for help with your query.

Hair Colour 1
Hair Colour 2
Cutting Styling 1
Cutting Styling 2
Extensions 1
Extensions 2
Keratin 1
Keratin 2
Special Occasion 1
Special Occasion 2
Bridal Prom 1
Bridal Prom 2
Hair Treatments 1
Hair Treatments 2
How Can I Book A Hair Colour Appointment At Mova?
Do I Need A Consultation Before Booking A Hair Colour Appointment?
Can I Bring Inspiration Photos For My Hair Colour Appointment?
How Do I Maintain My Hair Colour At Home?
Do Mova Offer Colouring Services For Men?
How Should I Prepare For A Hair Colour Appointment?
What Hair Colour Brands Do You Use At Mova?
Are Hair Colouring Products Safe For Use During Pregnancy Or Breastfeeding?
Can I Request A Specific Stylist For My Appointment?
Can I Request Specific Haircutting Styles and Techniques During My Appointment?
How Do I Keep My Hair Styled At Home?
Do You Cut Men's Hair?
How Long Should My Hair Appointment Take?
Do I Need To Bring Any Reference Images?
What Should I Expect During A Haircut or Styling Consultation?
How Can I Book A Hair Appointment At Mova?
Are Hair Extensions Suitable For All Hair Types?
How Long Do Hair Extensions Last?
What Is The Price Of Your Extensions At Mova?
Are There Any Aftercare Tips For My Extensions?
Do Hair Extensions Damage Natural Hair?
Can I Style My Extensions Like Normal Hair?
Can I Remove My Extensions At Home?
Are Hair Extensions Suitable For Fine or Thin Hair?
What Are Keratin Treatments And How Do They Work?
How Long Does Hair Smoothing Last?
Can I Colour My Hair After A Keratin Treatment?
Is Keratin Treatment Safe For Chemically Damaged Hair?
How Do I Maintain My Hair After Keratin Treatment?
Can I Receive Keratin Treatment If I Have Allergies To Certain Ingredients?
How Do I Book A Keratin Treatment At Mova?
Is There Anything I Should Do To Prepare For Keratin Treatment?
What Are Special Occasion Hair Styles?
How Far In Advance Should I Book?
Should I Bring Any Inspiration Photos To My Appointment?
How Long Will My Appointment Take?
Can I Request A Free Consultation Before My Appointment?
Can You Take Bookings For Groups Of People?
Can You Do Special Occasion Hair For Men?
What Should I Bring To My Appointment?
Do You Offer Packages For Weddings?
Can Mova Accommodate Bridal Parties?
What Should I Bring To My Bridal Hair Trial Appointment?
Can You Create Custom Bridal or Prom Styles?
Can I Request A Specific Stylist For My Appointment?
How Do I Ensure My Hair Looks Perfect On My Wedding Day?
Do You Offer Men's Services For Proms and Weddings?
How Long Will My Bridal or Prom Hair Appointment Take?
How Do I Know Which Treatment Is Right For Me?
How Often Should I Get Hair Treatments?
Are Hair Treatments Suitable For All Hair Types?
Can I Combine Numerous Hair Treatments In The Same Appointment?
How Do I Maintain My Hair Treatment At Home?
Can I Schedule A Hair Treatment As A Stand Alone Service?
How Do I Book An Appointment For Hair Treatments?
What Are The Benefits Of Receiving Hair Treatments?

Booking an appointment is easy! You can either book online or you can call our Staines salon and Virginia Water salon. You're also welcome to pop into either of our salons to arrange an appointment. Whatever works best for you!

We would highly recommend a consultation before booking your appointment to discuss your desired look and goals. This gives us an idea of what you want to achieve as well as allowing us to address any concerns you may have.

Absolutely! We encourage you to bring any photos of the desired look you wish to achieve. These images will allow our stylists to tailor the colouring process to achieve the results you envision.

To maintain your hair colour between salon visits, we recommend using colour-safe shampoos and conditioners specifically formulated to protect and prolong your colour. We also recommend minimising exposure to excessive heat, UV rays, and chlorine. Our team will provide you with tailored aftercare information at your appointment.

Yes! We offer colouring services for both Men and Women, whether you're looking to cover up grey hair or wish to try a new daring look our skilled stylists will tailor a look just for you.

We are committed to colour safety and all our guests are required to undertake a colour skin test 48 hours before any colour service, so this is something you will need to attend before your hair appointment. We'd also ask you to arrive with clean dry hair and avoid using any products in preparation for your appointment.

At Mova we use only the highest quality hair colour products from trusted brands to ensure the best results and hair health. We use the finest hair colour from colour experts L’Oréal, plus their sensational range of hair care and styling products.

While some hair colouring products contain chemicals that may pose risks during pregnancy or breastfeeding, many brands offer ammonia-free and low-chemical options considered safer to use. However, it's always best to consult with your healthcare provider and a professional colourist before undergoing any hair colouring treatments to gain more information.

Yes, we will do our best to accommodate your preferences whenever possible. Please let us know of your preferences when booking an appointment with us at Mova. We understand the importance of building rapport and trust with a stylist so we're happy to do what we can!

Absolutely! Our stylists stay up to date with the most modern hairstyling techniques and trends and will be more than happy to incorporate these into your appointment to give you the style you want!

To maintain your desired haircut or style at home, we recommend using high-quality hair care products tailored to your hair type. Your stylist can recommend the best products for cleansing, conditioning and styling to keep your hair to your expectations between salon visits.

Yes! you can view more information about our men's hair services here.

Appointment times vary depending on several factors such as hair type, desired style and complexity. On average, appointments typically range from 30 minutes to 1 hour. Your stylist will be able to give you a better idea of time during your consultation or appointment.

It's not compulsory to bring any reference images with you, however, if you're looking for a specific look they can be extremely helpful in recreating your desired look.

During your consultation, your stylist will discuss your hair goals, preferences, and any specific concerns you may have. You can then book your appointment for your desired hairstyle and let our team get to work!

You can book online, call our Staines or Virginia Water salons or pop into either of our salons and book a consultation or appointment in person. Whichever works best for you!

Yes! Extensions can be applied to a variety of hair types including straight, wavy, curly, and textured hair. Our extension specialists are skilled in working with a wide variety of hair types and will customise the application type to your head.

The amount of time hair extensions depends on factors such as the type of extensions, maintenance routine, and hair growth rate. Typically high-quality extensions can last anywhere between 6 to 12 months with proper care and maintenance. Our expert team will provide you with all of the aftercare information you need during your appointment.

You can view a full list of our prices for application here, however, our prices start at £50 for 30 minutes, and £90 for 60 minutes.

Our technicians will provide you with full aftercare advice during your appointment. However some general advice Do not wash your hair for at least 24 hours after your extensions have been fitted. Wash your extensions no more than 1-2 times per week and only use sulphate-free shampoo and conditioner. Before washing, detangle the hair and separate the bonds. Never go to sleep with wet or damp hair extensions. Dry your hair and consider loosely plaiting your extensions while asleep to avoid tangling. Consider investing in a silk pillow case. For a few days after fitting, your scalp may feel a little tender. This is normal and is simply the weight of the extra hair. If the tenderness persists, please come back into Mova as we may need to slightly loosen your extensions.

When applied correctly, hair extensions should not damage natural hair. Our trained technicians use gentle methods and prioritise the health of your natural hair.

Your hair extensions can be styled with rollers, straighteners or tongs. Always use a heat protection spray and keep the heat away from the bonds. Blow dry your hair extensions in sections and point the hairdryer nozzle towards the floor to keep the extensions as smooth as possible. Your technicians will provide you with further styling instructions during your appointment.

It's recommended to have semi-permanent extensions removed professionally in a salon. If you are unsure about removal advice you can always ask our trained technicians for further information and instruction about if it is possible to remove your extensions or make an appointment for removal.

Yes! Extensions can be a great option for adding volume and length to thin or fine hair. Our technicians can customise application techniques for a seamless transition with your natural hair.

Keratin treatments are a hair-smoothing procedure that helps reduce frizz, enhance shine, and improve manageability. During the treatment a Keratin based hair product is placed on to the hair, this makes hair smoother and more manageable.

With proper care and maintenance, keratin treatments can last anywhere from 3 to 5 months. Using products such as sulfate-free shampoos can prolong the longevity of your results.

Yes, you can colour your hair before or after keratin treatments. You can also style your hair as usual after the treatment, although it's recommended to avoid styling for the first few days to allow the keratin to settle. Our team will provide you with more tailored advice during your appointment.

Absolutely! In fact, keratin treatments in fact can be beneficial for chemically treated or damaged hair. The keratin formula helps to repair damage, strengthen the hair and improve general hair health. However, it is important to consult with one of our stylists to ensure the treatment is appropriate for your specific hair condition and needs.

Proper maintenance is essential with keratin treatments. We'll provide you with detailed aftercare instructions, including tips on washing, styling, and avoiding products containing sulfates or harsh chemicals. Regular use of keratin-friendly and sulfate-free shampoos will help maintain the smoothness of your treatment.

It's essential to inform your stylist of any allergies you may have before receiving a keratin treatment. Our stylists can review the ingredients of the keratin formula and discuss alternative options or if necessary perform a patch test to ensure the treatment is safe for you.

Booking with us is easy! You can book online or call one of our salons with the numbers at the bottom of our page. You can also pop into either of our salons for an appointment if it works better for you!

You should arrive with clean and dry hair with no product in. This allows us to ensure you make the most of your keratin treatment and that it works successfully for you.

Special occasion hairstyles are for occasions such as Weddings, Parties and Proms. These hairstyles often incorporate intricate braids, updos, curls, and accessories to compliment your look.

We would recommend booking with plenty of time in advance of your occasion to avoid any disappointment. To secure your preferred date and time, especially during peak event seasons such as Christmas. Ideally, aim to schedule your appointment at least a few weeks in advance.

Yes! Bringing inspirational photos or ideas to your special occasion hairstyle appointment can be incredibly helpful in communicating your desired look to your stylist. Regardless of a specific hairstyle, or overall aesthetic, it gives our stylists something to work with to ensure we achieve your desired look!

This can vary based on hairstyle, hair length and texture along with any other services you may have booked. On average, appointments can range from 45 minutes to 2 hours. Your stylist will provide you with a more accurate estimated timeframe during your consultation.

Yes, you can request a free consultation at the top of this page. Or by calling either of our salons on the numbers at the bottom of our page. You're also welcome to pop in and see us to arrange an appointment if this works best for you!

This depends on availability we'd always recommend contacting the salon you wish to have your hair done at with plenty of time and information about the amount of people who would be looking at getting their hair styled. Our team can then provide you with tailored information specific to your request.

Yes! We'd be more than happy to style your hair and beard trims/shaves for any events such as weddings, proms or parties. You can view a full list of our men's services on our website.

It's a good idea to bring any inspirational photos of looks you like, any accessories you plan to wear and maybe even a photo of your outfit so our stylists can produce the best hairstyle for your special occasion.

Yes we do! Please look on our page for our latest deals and packages for your perfect day. If you wish to tailor a package please contact us with more information and we would love to see what we can do for you.

Yes, we can! Whether you're looking to have your bridesmaids' hair styled or arrange hair services for the entire bridal party, we're equipped to cater to group appointments and ensure everyone looks their best for the wedding day.

It's helpful to bring any inspiration photos, hair accessories, veil/headpiece, and a photo or description of your wedding dress to your bridal hair trial appointment. This allows the stylist to design a look to complement your entire outfit.

Absolutely, our experienced stylists can create custom bridal and prom hairstyles tailored to your preferences, personal style, and event theme.

Yes, you can request a specific stylist when booking your bridal or prom hair appointment at Mova. We Understand the importance of your special day being perfect and will do our best to accommodate your request.

To ensure your bridal hair looks perfect on the day of your wedding, follow any aftercare instructions provided by your stylist. If you have opted for one of our packages, your stylist may be there on the day and be able to assist you in recreating your hair!

Yes, you can view all of our men's services on our website but if you would like some more information please feel free to contact us by our numbers below, or come into the salon. We'd love to make your day special too!

The duration of a bridal or prom hair appointment varies depending on factors such as style, hair length, and any additional services requested. appointments can range from 45 minutes to 2 hours. Your stylist will provide a more accurate estimated timeframe during your consultation or appointment.

This comes down to numerous factors such as your hair type, texture, concerns, and desired results. During a consultation with one of our experienced stylists, we'll assess your hair's condition and recommend the most suitable treatment for you.

While some treatments may be recommended as a one-time intensive treatment, other treatments may be beneficial to receive every few weeks. Our team can provide you with a better understanding of your treatment and frequency during your consultation or appointment!

Yes, many of our hair treatments are suitable for all hair types, including straight, wavy and curly hair. However, it's essential to consult with one of our stylists to determine if there are any treatments you would benefit more from and address any concerns or queries you have!

Depending on your hair's needs and goals, it's possible to combine multiple hair treatments during the same appointment. Our stylist can create a tailored treatment plan and suggestions for your hair during your consultation or appointment.

To maintain the results of your hair treatment at home, we recommend using recommended hair care products tailored to your specific needs and concerns. Our stylists will go through a tailored aftercare plan with you to ensure you have perfect results from the salon to home!

Yes! Whether you're looking to treat specific hair concerns or simply pamper yourself our stylists are here to help you choose the best treatment for your hair.

You can schedule your appointment online, call our salon directly through our numbers at the bottom of the page, or visit one of our locations in person.

Hair treatments can benefit your hair in several ways including improved hydration, enhanced shine, reduced frizz, strengthened hair strands, and overall improved hair health. Whether you're looking to nourish dry hair or maintain your hair's vibrancy we have a treatment at Mova for you.